Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to Start a Return

To start a return, contact us at animalbasedsunscreen@gmail.com with your order number, a description of the issue, and a photo of the item.

• Once your return is approved, we will process your refund directly—no need to send the product back!

You can always contact us for any return questions at animalbasedsunscreen@gmail.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Provide photos of the issue so we can evaluate the situation and make it right.

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Exchanges

The fastest way to ensure you get what you want is to request a refund for the item you have and make a separate purchase for the new item.

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European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. Your item must still be in its original packaging, and you’ll need the receipt or proof of purchase.

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Refunds

Once we’ve reviewed and approved your return request, we’ll process your refund. You’ll be automatically refunded on your original payment method within 10 business days.

Please note: It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at animalbasedsunscreen@gmail.com.